The Challenge
Embarking on this journey, we confronted a landscape dominated by one-size-fits-all solutions that
overlooked the unique needs of diverse NDIS participants. The dual challenge of making technology both
accessible and cost-effective for providers was daunting. Through relentless research, collaboration
with industry experts, and feedback from the community, we began to break down these barriers, crafting
solutions that were as versatile as the needs they aimed to meet.
The Milestones
As we navigated the complexities of technology and service provision in the NDIS sector, our milestones
mirrored a deepening comprehension of our community's diverse needs. A notable accomplishment was the
development of a system ingeniously crafted to welcome individuals from various linguistic backgrounds
through the use of straightforward, plain English. This method dismantled language barriers and
democratised access to essential services, making it easier for all NDIS providers to understand and
engage with our solutions. Over the course of three months at an NDIS service provider named 'My Way
Support Tas,' from October 2023 to December 2023 Christmas. We actively engaged with managers,
administrators, and carers to listen, implement feedback, and specifically cater to Tasmanians from low
literacy backgrounds, demonstrating our system's adaptability and inclusiveness. (Fun Fact : That's
where are our name came from Christmas and Bells)
The Future
As we navigated the complexities of technology and service provision in the NDIS sector, our milestones
mirrored a deepening comprehension of our community's diverse needs. A notable accomplishment was the
development of a system ingeniously crafted to welcome individuals from various linguistic backgrounds
through the use of straightforward, plain English. This method dismantled language barriers and
democratised access to essential services, making it easier for all NDIS participants to understand and
engage with our solutions. Over the course of three months at an NDIS service provider named 'My Way
Support Tas,' we actively engaged with managers, administrators, and carers to listen, implement
feedback, and specifically cater to Tasmanians from low literacy backgrounds, demonstrating our system's
adaptability and inclusiveness.
Looking to the future, we are committed to expanding our horizons beyond the NDIS sector. Driven by a
passion for solving problems, we are dedicating time, effort, and resources to learn about and
potentially enter other sectors where our analysis indicates we can add value. Our readiness to spread
our skills and knowledge is guided by our unwavering commitment to make a meaningful difference. Whether
in the NDIS sector or beyond, our mission remains the same: to dismantle barriers and empower all users
with accessible, effective solutions.
